Application: 

Use this email facility to send an automated reply to the sender.  This facility can also be used over the festive season to send reply messages to senders wishing them a merry festive season etc.   

How does it work?

This facility is called an “auto responder”.  When activated, any person that sends you and email will get an automatic response from your email address with a pre-defined message.

Examples of typical auto responder messages:

Auto response 1 -  Thank you for contacting me.  I am away from the office and will return on “date”.  All email will be forwarded to “email address” while I am away.

Auto response 2 – We would like to wish you and your loved ones a Happy Christmas and a Prosperous New Year.

Auto response 3 – Our offices are closing on “Date” and will re-open on “Date”.

Auto response 4 – Thank you for your email.  One of our staff will get back to you as soon as possible.

How to add an auto responder message to your mailbox?

STEP 1:  Go to any pc that has an active internet connection.

STEP 2:  Open any web browser, i.e. Internet Explorer, Mozilla Firefox or Google Chrome.

STEP 3:  Type your domain name followed by /webmail into the address bar and press enter. 

STEP 4:  The following popup will appear.  Type your email address at the “User name:” field and type your email address Password into the “Password:” field.  Then press enter to enter into the Webmail interface.

You can find this information on your activation certificate. 

STEP 5:  The following Screen will appear.  Click on the “Auto Responder” icon to enter the setup area.

STEP 6:  The following Screen will appear.  Click on the “Add Auto Responder” Button as indicated below.  If you have current  Auto Responders they will be listed in the indicated area.  You can edit or delete them by clicking on the relevant link.

STEP 7:  The following Screen will appear.  Add your “Auto Responder” Information as indicated below.  Only type in the indicated Areas.  Remember that the auto responder will remain active until you return to this area to delete it.   Remember to delete your messagewhen it is no longer required.

STEP 8:  The following message will appear to inform you that you have successfully added your “Auto Responder” message.

Done:  You have now successfully setup an Auto Responder message on your email account.  You can test it by asking someone to mail you at your email address.  They should receive a return message automatically with your pre-defined message if done correctly as per this guide.